Refund Policy
This Refund Policy outlines the circumstances under which Hyper Print Inc may issue a refund, the process for requesting a refund, and the responsibilities of Hyper Print Inc in relation to such requests. By registering for or using any of our services, you acknowledge that you have read, understood, and agreed to the terms and conditions set forth in this Refund Policy.
Use of Information
All information collected is used solely to improve our website content, communicate updates related to our services, and investigate or resolve customer service requests.
If you prefer not to receive email communications from us in the future, you may opt out at any time by contacting us through our official email address.
Filing a Complaint
At Hyper Print Inc, a results-oriented digital support agency, we approach every project with a focus on delivering the best possible outcome. We believe client satisfaction is a shared responsibility, and we are committed to resolving any concerns related to our services in a fair and mutually acceptable manner.
If you experience dissatisfaction, we encourage you to contact us first so we can fully understand the issue and work toward an appropriate solution. Our priority is always to resolve concerns through communication and corrective action. Refunds should be considered only when all reasonable efforts to resolve the matter have been exhausted.
Before submitting a refund request, we kindly ask that you allow us the opportunity for a final discussion by emailing us at info@hyperprintinc.com. Many concerns can be resolved quickly through open communication.
A refund claim should be submitted only if we are unable to reach a mutually agreeable resolution after these discussions.
overage & Scope
This Refund Policy applies solely to services provided directly by Hyper Print Inc and/or through websites owned and operated by Hyper Print Inc.
This policy does not apply to companies, individuals, products, or services that are not owned, controlled, employed, or managed by Hyper Print Inc. This includes, but is not limited to, third-party service providers, contractors, external product providers, and third-party websites that may be linked from our website. Such third parties operate under their own policies and terms, for which Hyper Print Inc holds no responsibility.
Eligibility for Refund
At Hyper Print Inc, every project is handled with the highest level of care, professionalism, and commitment to quality. Our goal is to deliver results in accordance with the agreed terms and conditions outlined in the service proposal.
However, if despite reasonable efforts a client is not satisfied with the delivered services and chooses to initiate the dispute resolution process, refund requests will be evaluated in accordance with our refund program. Eligibility for a refund is determined based on the specific service purchased, the scope of work, and the corresponding refund terms clearly outlined for each service offering.
Refunds, if applicable, will be considered only after a thorough review of the service provided and confirmation that all resolution steps have been completed in good faith.
Support for GPS Devices, Computers & Printers
Refund eligibility for GPS device, computer, and printer support services is determined based on the nature of the issue and the outcome of the service provided.
If our technician is unable to completely resolve the reported issue, a full refund will be issued.
If the customer is not satisfied with the resolution or the device’s performance after service completion, they may request a full refund within 30 days from the date of service and payment.
Full Refund Conditions
If the service or project has not been initiated.
If the issue could not be resolved after reasonable troubleshooting efforts.
Web Programming & Digital Services Refund Policy
Each web programming or digital service project is governed by a written agreement. In cases where no agreement exists or where refund terms were not explicitly discussed, the following delivery and refund policy will apply.
Full Refund
If the project has not been started, or
If the initial design style has not been approved
In such cases, the full refund process will be initiated after confirmation of the upfront payment and may take up to 180 days to complete.
Partial Refund
If there is a failure to deliver the project in accordance with the agreed delivery policy or scope of work after initial design approval
The refund amount will be determined solely by Hyper Print Inc, based on:
The proportion of work completed
The remaining scope of work as defined in the project agreement
No Refund
If the service or project has been fully delivered and completed in accordance with the agreed scope and terms.
